While it may not be quite as smooth as ordering off of Amazon, you are less likely to have issues in the first place. The one time I needed to RMA a product so I could get a replacement, everything was handled smoothly and I didn’t have any issues working with customer support. That being said, I have ordered many times since then and have not yet had any issues. Then in 2020, Newegg entered into a merger agreement with Lianlou Smart Limited, and went public on the Nasdaq stock exchange in May 2021.Ĭustomers have since reported a serious downgrade in customer service, particularly when dealing with issues regarding shipping and returns. This is largely due to an investment in 2016 in which a Chinese technology company called Liaison Interactive purchased a majority stake in Newegg. Newegg’s Buyout + Merger – And How It Impacted The SiteĪlthough Newegg has upheld a high reputation for its quality and customer service, unfortunately this reputation has been tarnished a bit in recent years. The seller listed in the example above does not have that great of a rating, so it may be a better idea to order from someone else instead – even if the product is a bit higher in price. So, pay attention to who you’re ordering from! Offers by third-party sellers however will appear like this: If a product is sold directly, it will say “Sold by: Newegg” and also have the ‘Shipped By Newegg’ banner directly underneath it. You can tell whether or not a product is being sold by Newegg directly, by looking at the information above the add to cart button. Therefore, we recommend purchasing directly from Newegg if you can, and only ordering from third-party sellers that have a high feedback rating. While Newegg does monitor their sellers and maintains a set of rules for them to follow, reports from others seem to suggest they are not nearly as strict as websites like Amazon, for example.Īdditionally, because there is an extra party in the middle of the transaction, it may make things more difficult in the event that a product needs to be returned or RMA’d, and slow down the experience. While you usually won’t have any issues ordering from third-party sellers (especially if you check their feedback prior to purchase), sellers do not always uphold the same standards that Newegg themselves does. In 2014, Newegg opened up its website to third-party sellers, rather than selling all items on their website directly to customers. This will make it easier to form your own opinion, and perhaps help you feel safer about ordering from them as well! Beware Of Third-Party Sellers, However If you’d like a more detailed review detailing their product quality, shipping, returns / RMA and customer service practices, I will be sharing one later in this article. Therefore, you really have nothing to worry about when placing an order. While third-party sellers can sometimes be an issue (more on that later), it is still considered to be one of the best places to purchase computer hardware and other computer equipment online. You will certainly receive the products that you order, and you don’t need to worry about your credit card or banking details being stolen. Newegg is a perfectly legitimate website, and millions of shoppers have been safely purchasing from the site for around 20 years now. Newegg’s Buyout + Merger – And How It Impacted The Site.
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